FAQ

HOW CAN I PAY FOR MY ORDER?

We accept payment via Mastercard and Visa as well as Internet Banking / Bank Deposit. If you prefer you can also call us to make a credit card payment over the phone.

DO I NEED TO REGISTER TO BUY ONLINE?

No, you can check out as a guest. The option to sign up for an account allows you to keep a track of your orders placed with us.

CAN I PLACE AN ORDER FOR AN OUT OF STOCK ITEM?

Yes, of course - just give us a call on 09 412 2326 or email maddoxnz@xtra.co.nz to discuss your requirements.

HOW LONG WILL TAKE FOR ME TO RECEIVE AN OUT OF STOCK ITEM?

As the vast majority of our products are either hand made or made to order production times range between 4 - 10 weeks. Flex-On stirrups & EquiFit products take approximately 2 - 4 weeks from the date they are ordered, Butet and Peter Horobin Saddles as well as De Niro Boots take approximately 10 weeks.

CAN I BUY A SADDLE ONLINE?

All Butet and Peter Horobin Saddles are custom made for horse and rider. As such they are not available to purchase via the website. All Butet and Peter Horobin saddles are made to order. The production time is approximately 8 - 10 weeks. For more information and to book a saddle trial and fitting, please contact us on 09 4122326 or by emailing us at maddoxnz@xtra.co.nz

CAN I BUY DE NIRO TALL BOOTS ONLINE?

Yes, De Niro Boot Co sizes start at a European foot size of 34 and they go as large as 46, with 7 calf sizes and 4 heights. If you do not fit into one of their 364 sizes we can also custom make a pair for you. All De Niro Boots are handmade to order, the production time is 10 weeks. For all De Niro Tall Boot orders, please contact us on 09 412 2326 or email maddoxnz@xtra.co.nz for fitting instructions.

IS GST INCLUDED IN THE PURCHASE PRICE?

Yes - GST is included in the purchase price of all our products.

ARE MY CREDIT CARD DETAILS SECURE?

Yes, we use Payment Express.

Payment Express have a dedicated and purpose built development and data centre, designed for payment processing. Payment Express has invested and continue to invest re-invest in state of the art, bank grade security and infrastructure and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.

HOW CAN I CONTACT CUSTOMER SERVICES?

You can contact us by filling out the online contact form or my emailing us at maddoxnz@xtra.co.nz